December 28, 2013

 

 

Dear FlexTraining customer,

 

Congratulations on your purchase of the FlexTraining web-based Learning Management System!  FlexTraining is the premier solution for online education.

 

Our design and development philosophy is completely geared toward making FlexTraining easy to set up and manage, with very little support required.  Accordingly, we don't often get questions from customers who are implementing FlexTraining.

 

However, should you experience a problem, or have a question after reading the FlexTraining Admin Guide, you will want to start by sending us a detailed description of the problem or question.  Send it by E-mail to zzzzzzz@FlexTraining.com.

 

Your question will be routed to the appropriate resource for handling.  In most cases, someone will get back to you with an initial response, which may be a request for clarification, within one business day.

 

It is important that you read the FlexTraining Admin Guide that shipped with your software, from cover to cover, before installing FlexTraining.  Also, use the Admin Guide to help you in using individual features, or to answer questions.  The Guide is written to cover almost all normal situations and needs.

 

You will need a special “Run Code” from FlexTraining that is based on the IP # of the web server you will be using.  To acquire this code, send your customer/company name and the IP # of your server to runcode@flextraining.com.  We’ll send you back a valid run code, which you will enter into your Systems Options in the Admin Module.

 

We appreciate your business and welcome you to the family of FlexTraining customers.

 

 

Sincerely,

 

 

 

Scott Cochran

General Manager

Online Development / FlexTraining

 

 

 

SC:srt

 




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